Terms and Conditions Policy

Article Eight – Payment and Settlement Services for Stores on the OTAS Platform

1. OTAS provides, through its partners, an integrated payment and settlement system that enables stores on the OTAS Platform to process payments entirely online via the available payment options or through any other methods OTAS may offer from time to time.
2. OTAS has no involvement or responsibility regarding the cash on delivery payment method. This method is strictly governed by the agreement between the Consumer, the Merchant, and the service provider.
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4. OTAS reserves the right, at any time and under any circumstances, to require that all payments be made directly between the Merchant and the Consumer through their personal bank accounts. In such cases, OTAS shall bear no role or responsibility in the payment process.
5. OTAS facilitates online payment through the platform as a means of simplifying transactions and safeguarding the rights of Merchants and their stores.
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7. The Merchant is required to price goods and services offered through their store in accordance with prevailing market rates. OTAS bears no responsibility for any mispricing or inaccurate cost estimations for products or services offered through the OTAS Platform, as price evaluation in line with standard commercial practices is solely the Merchant's responsibility.
8. The Merchant must issue invoices, receipts, and payment confirmations for all revenues and financial transactions processed through their store. These documents must specify the type, quantity, description, and value of the goods or services sold. The Merchant is also required to adhere to proper accounting standards within their online store in accordance with this Agreement. This ensures legal, financial, and commercial protection for all parties. Any breach of this clause shall render the Merchant liable for resulting damages.
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10. OTAS reserves the right to suspend or cancel any payment transaction that violates the provisions of this Agreement or to revoke any purchase or sale request resulting from technical or pricing errors on the platform, including discrepancies that may cause financial harm to OTAS. OTAS assumes no liability for any amounts associated with such discrepancies.
11. The OTAS administration reserves the right to cancel, modify, or alter any of the payment methods provided on the platform at its discretion.

Article Nine – Your Personal Information and Transaction Details

1. You grant OTAS a royalty-free, irrevocable, perpetual, non-exclusive, and worldwide license to use any personal or other information you provide to the platform—whether submitted via forms, messages, registration, or communication channels—for any legitimate business purpose deemed necessary by OTAS.
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3. You are solely responsible for the accuracy and legality of the information you provide or publish. OTAS's role is limited to enabling the display of this information through its platform and associated advertising channels.
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5. The confidentiality of all store and merchant information is governed by the OTAS Privacy and Data Protection Policy.

Article Ten – Merchant’s Obligation to Comply with the Laws of the Kingdom of Saudi Arabia

1. The Merchant hereby undertakes to comply with all laws and regulations in force within the Kingdom of Saudi Arabia concerning their products and/or their use of the OTAS Platform. This includes adherence to all applicable legislation, terms and conditions governing the use of the internet, the OTAS Terms of Use Agreement, and the OTAS Privacy and Data Protection Policy.
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3. In the event that the Merchant violates the provisions set forth in Paragraph 1 of this Article, OTAS reserves the right to take any of the following actions, including but not limited to: issuing a warning, suspending services, closing the Merchant's store, or refunding any pending electronic payments to Consumers.

Article Eleven – Rights

1. All content available on the OTAS Platform—whether electronic or otherwise, written or unwritten—remains the exclusive property of OTAS. This includes, but is not limited to: written and unwritten text, graphic designs, technical concepts, logos, promotional content, button icons, symbols, audio clips, aggregated data, and software tools. All rights are reserved. No person or entity may use any of these materials in any manner—directly, indirectly, or through a third party—without prior written authorization from OTAS.
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3. The OTAS administration emphasizes that it will take all necessary legal action to address any infringement or violation of OTAS’s rights or intellectual property.
4. OTAS assumes no liability for any infringement of intellectual property rights owned by Merchants or registered stores operating on the platform.

Article Twelve – Intellectual Property

1. The OTAS administration respects the intellectual property rights of Merchants over any original content they develop and publish through their stores—whether such rights were established prior to or after the store's creation.
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3. The Merchant must respect the intellectual property rights of OTAS, including but not limited to the OTAS Platform itself, as well as all words, logos, symbols, and other branding elements associated with OTAS or displayed on the platform. All of these elements are legally protected under intellectual property and trademark laws and are the exclusive property of OTAS. No person or entity may infringe upon, replicate, or use them in any way without express written authorization from OTAS management.

Article Thirteen – Consumer

In line with OTAS Platform’s commitment to safeguarding consumer rights and delivering a high-quality experience to all parties involved, OTAS hereby clarifies the following:

1. During the purchase process, the Consumer provides OTAS with personal information, including but not limited to: full name, email address, and phone number.
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3. OTAS’s technical systems retain consumer data in order to facilitate access to the platform and support the Consumer’s purchasing activities.
4. If a Consumer purchases a service, software product, or good using any of the available payment methods on the platform and fails to receive the item, or receives a product that differs materially from what was advertised, the Consumer has the right to report the matter to OTAS. OTAS may, at its discretion and in accordance with this Agreement, take any action it deems appropriate against the violating store. However, OTAS bears no legal or religious liability for breaches by the Merchant against the Consumer, as OTAS is not a party to the transaction. Any action taken is solely intended to maintain quality and uphold the integrity of the platform and its participating merchants.
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6. The Consumer has the right to inspect purchases before accepting delivery to ensure the goods are intact and conform to what was ordered. OTAS is not liable for the nature of the relationship or any resulting dispute between the Consumer and the Merchant.
7. The Consumer expressly acknowledges that they are browsing and purchasing from an online store based on their own free will and under their personal responsibility.
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9. The Consumer understands that each store on the OTAS Platform operates with its own legal and commercial identity, separate from OTAS. All registered stores maintain either a commercial registration, a freelance license, or a license from the Ministry of Tourism to legally operate their e-commerce activity.
10. OTAS has no obligation under this Article to respond to or resolve consumer complaints. Any such action remains entirely at OTAS’s discretion, in accordance with the terms of this Agreement and its own commercial and reputational interests. Nevertheless, OTAS may take action against stores that intentionally deceive or defraud consumers, including but not limited to: freezing store memberships, issuing formal warnings, or requiring the Merchant to compensate the Consumer, as part of its commitment to protect all users and preserve trust on the platform.

Article Fourteen – OTAS Platform’s Liability Toward Consumers and Merchants

1. OTAS is not liable under any circumstances for poor, delayed, or unsatisfactory performance by stores, shipping companies, electronic payment gateways, banks, or for consumers' failure to pay. OTAS is also not responsible for any losses, disruptions, or delays resulting from unavailability of goods, delayed delivery, poor service quality, or failure to deliver tourism services or programs.
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3. OTAS bears no responsibility for any claims arising from errors, negligence, or omissions—whether direct, indirect, incidental, or involving third parties.
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5. OTAS is not responsible for claims or liabilities stemming from financial losses, reputational harm, defamation, or any damages resulting from misuse, abuse, or inability to access or use the platform.
6. OTAS, its officials, staff, and owners are not liable for any claim, dispute, cost, damage, or loss—direct or indirect—incurred by any party due to actions taken by platform users.
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8. OTAS and its representatives are not liable for any misuse of a lawful product that complies with Saudi laws but is used for unauthorized or illegal purposes. No person or entity may bring claims or demands against OTAS in such cases, as all products, services, and programs on the platform are offered by independent merchants through their stores.
9. OTAS and its representatives shall not be held responsible for any unlawful or non-compliant activity conducted by merchants or stores that violates applicable Saudi laws and regulations. OTAS’s role is limited to providing technical tools to establish and support the electronic store infrastructure.
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11. OTAS explicitly states that if it becomes aware of suspicious activity—whether planned, in progress, or previously committed—on the platform, it will report such activity to the competent authorities. OTAS bears no liability for violations that occur without its knowledge or observation.

Article Fifteen – Confidentiality of Information

1. OTAS hereby informs you that the internet is not a fully secure environment, and the confidentiality of personal information cannot be guaranteed 100% online.
2. OTAS implements high-quality physical, organizational, and technical safeguards to protect user and consumer data, prevent unauthorized access to user or store information, and ensure secure storage.
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4. OTAS does not have control over the actions of third parties, including but not limited to: external websites linked to OTAS, or third parties falsely claiming to represent you or others.
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6. You acknowledge and agree that OTAS may use your submitted information for the purpose of providing services on the platform and for sending you marketing communications. The collection, processing, use, and transfer of your personal identity data are governed by the OTAS Privacy and Data Protection Policy (link to be inserted), which serves as the controlling document for information confidentiality.

Article Sixteen – Return and Refund Policy

1. The validity of purchased user accounts and branch add-ons is equal to the duration of the active subscription. The cost of each user or branch account is calculated based on the remaining time in the subscription term.
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3. The validity of message bundles purchased for a store is one (1) year from the date of purchase.
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5. Subscription to OTAS Plus or OTAS Pro packages may be canceled after initial activation, with a full refund available within 14 days of the subscription start date. This does not apply to the OTAS Special package, which is non-refundable.
6. Subscriptions to OTAS Plus and OTAS Pro may be temporarily suspended for up to 30 days at no additional cost, provided that suspensions do not exceed two times per calendar year.
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8. If a paid package subscription is canceled, the subscriber may continue using its features until the subscription expiration date.
9. In the case of a first-time package cancellation, a bank transfer fee of SAR 8.05 (VAT included) will apply, in addition to any other applicable processing fees.
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11. If withdrawing wallet credit, a bank transfer fee of SAR 8.05 (VAT included) will be charged, along with any other relevant fees incurred to process the transaction.
12. Funds may be withdrawn from the wallet every 14 days.
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14. Loyalty points cannot be withdrawn to a personal bank account. Loyalty points may only be used to renew subscription packages.
15. Loyalty points become redeemable 14 days after the second merchant successfully uses a referral coupon.
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17. Store design templates are non-refundable and cannot be exchanged.
18. The Merchant may cancel or disable auto-renewal for services such as Employees or Branches at any time. However, no refunds will be issued for any prepaid fees related to those services.
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20. Paid subscriptions will automatically renew if a credit card is stored on file or sufficient wallet balance is available.
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22. Enabling auto-renewal for a store plan or any OTAS app/service will result in automatic deduction once a new (non-refundable) invoice is issued.
23. If the subscription expires and is not renewed, the store will automatically be downgraded to the Basic plan.
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25. If subscribed to the Pro package, the features and benefits will remain accessible until the subscription end date. Downgrading to Plus is only possible after the current Pro term expires.
26. Subscriptions made through the OTAS app on iOS are subject to Apple’s pricing and policy structure. OTAS has no control over Apple’s fees or terms.

Article Seventeen – Termination of Consumer Membership or Store Account

In accordance with the Terms of Use and the laws and regulations in force in the Kingdom of Saudi Arabia, OTAS reserves the right to temporarily or permanently suspend a store, revoke or cancel a Merchant’s or Consumer’s membership, or restrict a Merchant’s ability to access OTAS services under the following circumstances:

1. Violation of any rules, provisions, or obligations stated in the Terms of Use.
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3. Verbal or written abuse, harassment, or threats—whether direct or indirect—committed by the Merchant, their employees, or any Consumer, against OTAS, its partners, staff, or representatives, by any means of communication.
4. Failure by the user to provide verifiable and accurate personal or business information.
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6. If OTAS determines, at its sole discretion, that the user's activities are unlawful or may cause harm, legal risk, or disruption to other users or to OTAS itself.
7. OTAS, at its discretion, may choose to reinstate access for previously suspended users. However, any user whose membership was permanently terminated or suspended may not re-register or use OTAS services under any circumstances, unless explicitly authorized by OTAS administration. If the user violated the Terms of Use, OTAS retains the right to claim any outstanding balances owed, seek compensation for losses or damages caused by the Merchant, and pursue legal action or escalate to judicial authorities in the Kingdom of Saudi Arabia as deemed appropriate.
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9. OTAS does not waive its right to pursue appropriate action in response to any violation of these Terms or other comparable misconduct. Furthermore, OTAS is not obligated to act on every violation and reserves full discretion regarding whether or not to take enforcement action.

Article Eighteen – Store Closure Request

1. A Merchant has the right to submit a request to close their store registered in OTAS’s database. To do so, they must submit certain documentation, including but not limited to: a formal closure request signed by the store’s authorized representative and endorsed by the relevant official authorities.
2. OTAS reserves the right to accept or reject any closure request and to pursue any outstanding financial dues or entitlements from the store before proceeding with closure.
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4. Without prejudice to the provisions set forth in Article Sixteen of this Agreement, the Merchant shall not be entitled to claim a refund for any active subscriptions if they request closure of the store.

Article Nineteen – Payment, Sale, and Purchase Transactions

1. The Merchant is obligated to manage their store in a professional and responsible manner that protects the rights of the Consumer and avoids generating disputes between the Merchant and the Consumer.
2. The Merchant shall manage all payment, sale, and purchase transactions through the payment methods specified in this Agreement.
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4. OTAS reserves the right to reject, cancel, or suspend any purchase transaction, regardless of whether payment has been completed.
5. OTAS expressly disclaims any involvement or responsibility in disputes that may arise between the Consumer and the Merchant. OTAS also bears no liability for any shortcomings or failures by the Consumer toward the store, including failure to complete payment or otherwise.
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7. The Merchant acknowledges and agrees not to engage in fraudulent or deceptive transactions on the OTAS Platform. This includes, but is not limited to, making fictitious purchases, using false identities or inaccurate personal information, or utilizing a credit card not legally authorized for their use. OTAS reserves the right to take appropriate legal action against any party found to have engaged in fraudulent activities of this nature.
8. All Merchants and stores acknowledge, fully and without exception, that the disbursement and transfer of funds relating to their commercial activity on the OTAS Platform is subject to the authority and regulations of the Saudi Central Bank (SAMA).

Article Twenty – Retention Period of Merchant Data by OTAS

In the event that the relationship between the Merchant and the OTAS Platform is terminated for any reason, the following procedures will apply to the Merchant’s data and the subscription plan previously associated with their store:

1. Grace Period for Reactivation:
2. Merchants will have a five (5) day grace period from the expiration date of their subscription to reactivate their store’s plan. If the subscription is not renewed within that period, a partial service suspension will be applied for a duration of ten (10) days from the expiration date.
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4. Data Retention Period:
5. If the Merchant does not renew the previous subscription or subscribe to a new plan within the partial suspension period, OTAS will retain the Merchant’s data on its servers for a total of thirty (30) days from the date the subscription expired.
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7. Reactivation During Retention Period:
8. The Merchant may reactivate their subscription during this retention period by paying applicable fees corresponding to the number of days the data was retained on OTAS servers.
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10. Access to Data During Retention:
11. Upon payment of the required fees and within the designated 30-day retention window, the Merchant has the right to request access to and download their data without restriction. Access must occur within thirty (30) days of the subscription expiration, and the Merchant must pay the fee associated with retaining the data on OTAS’s designated servers.
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13. No Access After Retention Period:
14. After the expiration of the thirty (30) day retention period, the Merchant will no longer have any right to access, retrieve, or claim their data in any form.
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16. Final Deletion and Liability Waiver:
17. If the Merchant’s data is deleted by OTAS after the thirty (30) day retention period, the Merchant will also lose access to any remaining wallet balance. OTAS bears no legal liability for the deletion of such data or the Merchant’s inability to access their wallet following data removal.